Formal complain email

 Lluís Sala

ESO 4

Writing: Formal complain email

Writing task: Write a complaints letter about one of the following.

• a bad pop concert
• poor holiday accommodation

Plan:

Paragraph 1: Explain why you are writing.

Paragraph 2: Give more details about your reason for writing.

Paragraph 3: Give information about another aspect of your reason for writing.

Paragraph 4: Give any additional information.

Useful language:

Greetings: Dear Mr/ Mrs/ Miss/ Ms. Yours sincerely. Dear Sir or Madam. Yours faithfully. Best wishes. Kind regards

Giving a reason for writing: I am writing to complain about. I am writing in response to

Giving your opinion: Furthermore,... Moreover,... In addition to...(-ing),... Nevertheless,...

Including other documents: Please find... attached.

Next steps: I would be grateful if you could...

Final text:

Dear Sir/Madam,

I'm writing this email to complain about the Justin Bieber concert celebrated last weekend in Barcelona which cost 200€. The advertisement said that it will be 3 hours of the best music and free and tasty drinks. Unfortunately what it says is completely wrong.

In the first place, the stage was extremely small and there weren't seats enough for all. We arrived on time but we had no seats available, so we had to stand up for 3 hours. Then, when we decided to have a drink, they only had sparkling water and it said “drinks”.

Secondly, we thought that Justin Bieber was a good pop singer because of the recommendations and publicity, but our ears ended up extremely damaged by that terrible sound, which was really frustrating, because we had payed for good music.

As a result, the concert wasn't as we expected and completely different as it said in the advertisement. I am enclosing this letter and I would appreciate an apology from the organisers and a refund. I look forward to receiving it in a near future.

Yours faithfully,

Lluís